Centre for Customer Care (CCC) Malaysia
Achieve the Invisible Business Advantage

LOYAL FOR LIFE: SERVICE RECOVERY AND COMPLAINTS MANAGEMENT

by Dr. Allen Teh
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Date:              29 – 30 September 2010
Time:              9.00 am to 5.00 pm
Venue:            Uptown Conference Centre, Petaling  
                       Jaya, Malaysia
Course Fee:     RM 1,800/ per pax (Early Bird by 15 Sept)
                           RM 2,200/ per pax (Regular)
 
(Fees are inclusive of 2 tea breaks, lunch, course materials and Certificate of Attendance)



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LEAN SIX SIGMA FOR SERVICE

by Mr Vasu Velayuthan
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Date:              4 – 5 August 2010
Time:              9.00 am to 5.00 pm
Venue:            Hotel Armada, Petaling Jaya, Malaysia
Course Fee:    RM 1,800/ per pax (Early Bird by 25 July)
                           RM 2,200/ per pax (Regular)
 
(Fees are inclusive of 2 tea breaks, lunch, course materials and Certificate of Attendance)





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CERTIFIED CUSTOMER SERVICE TRAINER (CCST) 2010 (4th year running)
by Dr. Allen Teh

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Date:              22 – 25 November 2010
Time:              9.00 am to 5.30 pm
Venue:            Uptown Conference Centre, Damansara  
                      Uptown
Course Fee:    RM 3,200/ per pax (Early Bird by 1 Nov)
                           RM 3,500/ per pax (Regular)
 
(Fees are inclusive of 2 tea breaks, lunch, course materials and Certificate of Attendance)







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CERTIFIED CUSTOMER SERVICE MANAGER (2010)



by Dr. Allen Teh
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Date:              20 – 22 December 2010
Time:              9.00 am to 5.30 pm
Venue:            Uptown Conference Centre, Damansara
                      Uptown
Course Fee:    RM 2,500/ per pax (Early Bird by 7 Dec)
                           RM 2,800/ per pax (Regular)
 
(Fees are inclusive of 2 tea breaks, lunch, course materials and Certificate of Attendance)








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CCC Malaysia's other Public Seminars

  • Certified Customer Service Trainer (CCST)
  • Certified Customer Service Manager (CCSM)
  • High EQ Transformation for Leaders and Workforce
  • Lean Six Sigma for Service - Improving Process and Systems
All our Public Seminars are customisable for In-House programmes. Please contact us to discuss further. In some cases, a Teambuilding programme can be designed alongside, merging fun with learning. Visit www.goteams.biz 
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