Centre for Customer Care (CCC) Malaysia
Achieve the Invisible Business Advantage

The training workshops that we conduct are mostly In-House for specific clients. Our programmes are always customised to the needs and environment of our clients.

All these programmes can be included into our Teambuilding Programmes eg. Drum Circle Playshop or Corporate Soldiers. By doing this, we are able to help companies "kill 2 birds with 1 stone" by combining Teambuilding with Learning Modules
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CUSTOMER SERVICE - MANAGERIAL

CHANGE OR BE CHANGED! Business Survival for 2009

     CORPORATE WARGAMES:
DEVELOPING TOUGH LEADERS FOR TOUGH TIMES, THE SUN TZU WAY
Becoming the Giant Magnet in Retail Business
Transforming Managers into Service Leaders
Loyal for Life: Service Recovery and Complaint Management
     Customer Relationship Management (CRM)

CUSTOMER SERVICE - FRONTLINE

FEELINGS: Customer Service Through Rhythm and Music
FEELINGS: Quality Service...First Time, Every Time
Loyal for Life: Service Recovery and Handling Customer Complaints
CCC-HDI Call Centre Certified Programme

EMOTIONAL INTELLIGENCE (EQ)

EQ at the Workplace + EFT (Non-Mgt)
Developing EQ for Successful and Effective Leadership
Anger Management in the Workplace
EQ To Achieve Customer Service Excellence

 LEADERSHIP DEVELOPMENT

 Managing Employee Retention (Here Today, Here Tomorrow)

COMMUNICATION & INTERPERSONAL SKILLS

Better English, Better Service, Better Business
Speak like a PRO!

SELLING SKIILLS

Strategies for Relationship Selling - The Sun Tzu Way
Better Service, Better Sales, Better Business (Relationship Selling)

TEAMBUILDING PROGRAMMES

Building Teams Through Rhythm - Drum Circle Playshop
Building Teams Through Corporate Wargames - "Corporate Soldiers"
Corporate Wargames - Tough Leaders in Tough Times, The Sun Tzu Way

MOTIVATION
(Motivation Modules are usually conducted alongside our
Teambuilding Programmes)

Soar to the TOP!
GUNG HO!
The Stairway to Success
Tigers Programme
Achieving Peak Performance Together

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