Centre for Customer Care (CCC) Malaysia
Achieve the Invisible Business Advantage


Here is the list of our most recent clients:
CLICK HERE TO FULL CLIENTS' LIST

SUN TZU ART OF WAR: Strategies for Relationship Selling (16 March 2013)


LOYAL FOR LIFE: Service Recovery Strategies and Complaint Management (8 - 9 May 2012)


Building Teams Through Rhythm
Honda Malaysia (21 April 2012)



Building Teams Through Rhythm
AIA Berhad (4 March 2012)



Performance Under Pressure (PUP) and Drum Circle Playshop (DCP)
Canon Marketing Malaysia (7 - 8 Oct 2011)

Customer Service in Rhythm

IFAST PTE LTD (2 - 3 July 2011)


Customer Service in Rhythm

BURSA MALAYSIA (15 - 16  June 2011)

(ACE SYNERGY INSURANCE BHD - 13 ~ 15 May 2011)


Performance Under Pressure (PUP) : Managing Stress at Workplace (PUBLIC BANK MALAYSIA - 11 ~ 12 April 2011)


Performance Under Pressure (PUP) : Managing Stress at Workplace and (PUBLIC BANK MALAYSIA - 21 ~ 22 March 2011)


FEELINGS: Quality Service...First Time, Every Time

(TAKAFUL IKHLAS)


Customer Relationship Management - Achieving Competitive Advantage in Business (PROKHAS SDN BHD)


Becoming a Magnet School through Service Excellence(JIT SIN HIGH SCHOOL BUKIT MERTAJAM


Performance Under Pressure (PUP) : Managing Stress at Workplace and (PUBLIC BANK MALAYSIA - 21 ~ 22 Feb 2011)


Performance Under Pressure (PUP) : Managing Stress at Workplace and (PUBLIC BANK MALAYSIA - Internal Auditors)


Performance Under Pressure (PUP) : Managing Stress at Workplace and (PUBLIC BANK MALAYSIA - KK, Sabah)





Building Rapport and Effective Persuasion Skills (Singapore)


CERTIFIED CUSTOMER SERVICE MANAGER (CCSM) 2010


Performance Under Pressure (PUP) : Managing Stress at Workplace and Launching of Service Charter (PUBLIC BANK MALAYSIA)



Developing Emotional Intelligence (EQ) for Customer Service Excellence (KAGAYAKU LOGISTICS SDN BHD)



Developing Emotional Intelligence (EQ) at Workplace for CSR       (CELCOM BERHAD)



LOYAL FOR LIFE:  Service Recovery Strategies and Complainst Management    (PUBLIC SEMINAR)

Building Teams Through Rhythm & Developing Emotional (EQ)

at Workplace (Sarawak Economic Development Corp)

Developing Emotional Intelligence (EQ) at Workplace for CSR       (CELCOM BERHAD)





Developing Emotional Intelligence (EQ) at Workplace for CSR       (CELCOM BERHAD)

Building Teams Through Rhythm
(TNT EXPRESS)
Building Teams Through Rhythm
(KWSP CUSTOMER SERVICE GROUP)


Building Teams Through Rhythm
(TNT EXPRESS)


Building Teams Through Rhythm
(Sabah Shell)
     

Developing Emotional Intelligence (EQ) at Workplace for CSR       (CELCOM BERHAD)


Developing Emotional Intelligence (EQ) at Workplace for CSR       (CELCOM BERHAD)


Emotional Intelligence (EQ) for Successful Leadership - Management Group (CELCOM BERHAD)


Developing Persuasion Skills to Improve Rapport and Working Relationships
(organised by United Knowledge Singapore)

Customer Service in Rhythm
(KHAIRUL AZMAN & PARTNERS)



Emotional Intelligence (EQ) at the Workplace - Customer Service Executives Group 3
 (CELCOM BERHAD)



Emotional Intelligence (EQ) at the Workplace - Customer Service Executives Group 2
 (CELCOM BERHAD)




Emotional Intelligence (EQ) at the Workplace - Customer Service Executives Group 1
 (CELCOM BERHAD)


Emotional Intelligence (EQ) for Effective and Successful Leadership - Branch Managers Group 2
 (CELCOM BERHAD)

Emotional Intelligence (EQ) for Effective and Successful Leadership - Branch Managers Group 1
 (CELCOM BERHAD)

Effective Rapport and Persuasion Skills at Workplace
 (SINGAPORE PUBLIC PROGRAMME - ORGANISED BY UNITED KNOWLEGE PTE LTD)


Corporate Soldiers Programme
 (JIMISAR CORPORATION - KUCHING, SARAWAK)

Loyal for Life: Service Recovery and Handling Customer Complaints (KUMPULAN WANG SIMPANAN PERKERJA - KWSP)




Engineering Development, Motivation and Awareness Training (EDMAT 2009) University Malaya, Malaysia

Certified Customer Service Manager (CCSM) 2009

High EQ Transformation: Foundation for Personal & Business Success





Delivering Excellent Customer Service Through The Development of EQ


FEELINGS: QUALITY SERVICE...FIRST TIME, EVERY TIME (PUBLIC PROGRAMME)



SARAWAK ECONOMIC DEVELOPMENT CORPORATION (SEDC) 
Teambuilding Through Rhythm + EQ for Leadership


Customer Service Excellence for REHDA





EQ and Communication for Contact Centres



Besta Corporation - Practical Complaints Mgt

BESTA CORPORATION - PRACTICAL COMPLAINTS MGT

 

 

 OUR LIST OF MOST RECENT CLIENTELE 

  • LENOVO MALAYSIA
  • ACE SYNERGY INSURANCE
  • THE OTOMOTIF COLLEGE
  • FESTO SDN BHD
  • TENAGA NASIONAL BERHAD
  • HONDA MALAYSIA
  • IFAST
  • AIA INSURANCE
  • BURSA MALAYSIA
  • STANDARD CHARTERED BANK
  • ACE SYNERGY INSURANCE BHD
  • VOLVO MALAYSIA
  • TAKAFUL IKHLAS BHD
  • JIT SIN (IND) HIGH SCHOOL, BKT MERTAJAM
  • CELCOM BERHAD
  • PUBLIC BANK BERHAD
  • KAGAYAKU LOGISTICS SDN BHD
  • KWSP CUSTOMER SERVICE GROUP
  • TNT EXPRESS
  • SABAH SHELL
  • SP SETIA
  • POLICE FORCE SINGAPORE
  • CHANGI AIRPORT SINGAPORE
  • JIMISAR CORPORATION, KUCHING, SARAWAK
  • SUNWAY PYRAMID SDN BHD
  • AIMST UNIVERSITY
  • PRODATA SYSTEMS SDN BHD
  • BOSS SOLUTIONS SDN BHD
  • PPG COATINGS SDN BHD
  • ASTRO
  • BASF PETRONAS CHEMCALS
  • ROTTAPHARM MADAUS MARKETING
  • ISM INSURANCE SERVICES
  • TENAGA NASIONAL BERHAD
  • GLOBAL QUEST PHILIPPINES
  • TIENWAH PRESS HOLDINGS BHD
  • CLINICAL RESEARCH CENTRE MALAYSIA
  • REAL ESTATE AND HOUSING DEVELOPER ASSOCIATION (REHDA) MALAYSIA
  • BESTA CORPORATION SDN BHD
  • ALLSON KLANA RESORT, SEREMBAN
  • PRESTAHARTA SDN BHD
  • MERCK MALAYSIA
  • ESQUEL MALAYSIA, PENANG
  • ABX EXPRESS SDN BHD
  • EL SANCTUARY RESORT, ALOR GAJAH, MELAKA
  • INSTORE SOLUTIONS SDN BHD
  • NCSI MALAYSIA
  • INTAN MALAYSIA
  • GLENEAGLES HOSPITAL MALAYSIA
  • AMWAY MALAYSIA
  • SARA RESORTS, SARAWAK (SARAWAK ECONOMIC DEVELOPMENT CORPORATION - SEDC)
  • EPSON MALAYSIA
  • UNIVERSITY TEKNOLOGI MARA (UITM)
  • UNIVERSITY PUTRA MALAYSIA (UPM)
  • UNIVERSITI TUN HUSSEIN ONN MALAYSIA (UTHM)
  • PERBADANAN BEKALANAN AIR, PULAU PINANG
  • HYDRO MAJESTIC HOTEL, PENANG
  • U MOBILE MALAYSIA
  • UNIVERSITY TUANKU ABDUL RAHMAN (UTAR)
  • BANK NEGARA MALAYSIA
  • ALLIANCE BANK
  • CATHAY CINEMA
  • MACHINES MALAYSIA
  • PARKROYAL PENANG
  • PANTAI MUTIARA HOSPITAL
  • HEWLETT PACKARD
  • HSBC MALAYSIA
  • UMW TOYOTA MOTORS SDN BHD
  • DELL PENANG
  • EXXONMOBIL
  • MAYBANK BERHAD
  • AQUARIA
  • HUMAN RESOURCE DEVELOPMENT FUND (HRDF)
  • EDARAN
  • AMERICAN CHAMBERS OF COMMERCE MALAYSIA
  • INTERPACIFIC TRAVEL & TOURS
  • MAXIS BERHAD
  • INTEL PENANG
  • UOB MALAYSIA
  • CATHAY CINEMA
  • ARTEL SINGAPORE
  • DESCO MARKETING
  • THOMSON PROMETRIC
  • SUSHI KING
  • SEGI COLLEGE
  • SAUJANA RESORTS SUBANG
  • CELCOM BERHAD
  • DIGI BERHAD
  • SONY ERICSSON
  • YOUNG ENTREPRENEURS ORGANISATION (YEO) MALAYSIA
  • ENTREPRENUERS ORGANISATION (EO) MALAYSIA
  • TAY IBRAHIM & PARTNERS
  • TRISYSTEM
  • TRICOR HONGKONG
  • SINAR JERNIH
  • PANTAI MEDIVEST SDN BHD
  • PANTAI PREMIER PATHOLOGY
  • FAIRPOINT PLASTIC
  • AMBANK BERHAD
  • AMASSURANCE BHD
  • MAA ASSURANCE
  • AQ SERVICES SINGAPORE
  • PANTAI MEDICAL GROUP
  • KINTA MENTAL HEALTH (KAMI) PERAK
  • PETRONAS
  • HYDRO HOTELS
  • EQUATORIAL HOTEL
  • ARMADA HOTEL
  • MALAYSIA HOTEL ASSOCIATION
  • UNIVERSITY HOSPITAL
  • RHB INSURANCE
  • PANTAI MUTIARA HOSPITAL, PENANG
  • WD MEDIA SDN, PENANG
  • FAIRCHILD SEMICONDUCTORS, PENANG
  • SWATCH GROUP
  • PETRONAS
  • EMPLOYEES PROVIDENT FUND (EPF) MALAYSIA
  • CARREFOUR MALAYSIA
  • NESTLE BHD
  • LAFARGE CEMENT
  • SHELL MALAYSIA
  • PETRONAS
  • CIBA VISION C/O NOVARTIS
  • IOI PROPERTIES
  • B.BRAUN MEDICAL INDUSTRIES SDN BHD
  • CASH CONVERTERS
  • PELANGI BHD
  • MAA
  • EASYCALL
  • INTERPACIFIC TRAVELS 

...... and the list goes on and on.............

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