What Is Lean Six Sigma?

Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). Many successful firms operate near the 3 sigma level of performance. Improving six sigma performance from the 3 sigma quality level to the 6 sigma quality level of performance will convert 20% of lost annual revenue into bottom-line earnings. Now that, is real bottom-line improvement! Lean Six Sigma training makes it achievable. Process and quality improvements lead to increased profitability and sales.

Delivering products and services with speed, customer satisfaction and lower cost through operations excellence is essential to achieve and sustain superior shareholder returns in businesses and governmental enterprises. Operating excellence is becoming an even bigger priority in service segments like banking, insurance, retail, and government because so much of their costs are tied into operations. In fact, analysis reveals that 30-80% of the costs in a service business are pure waste.  Eliminating this waste can not only reduce costs, but more importantly allows a business to become faster and much more responsive to its customers, driving revenue growth.

Companies as diverse as Xerox, Caterpillar, Eli Lilly, Alcan, Best Buy, Washington Mutual, GEICO and BMW have developed a Lean Six Sigma capability. Why? Because it helps them…

·         Execute: Lean Six Sigma creates a powerful linkage from strategic priorities to operational improvements and facilitates the transformation of a business.

·         Create value: Lean Six Sigma drives real, tangible value creation.

·      Build customer loyalty: Lean Six Sigma generates line-of-sight targeting of customer needs, driving improvement in the areas that  matter most to your customers.

·         Achieve sustainable management capability: Lean Six Sigma is an approach that is highly sustainable, woven into the fabric of the business with capability created from the executive suite to frontline employees.

Lean Six Sigma for Service

What surprises many executives is that Lean Six Sigma has far more potential in service businesses, when compared to traditional product/manufacturing companies. Not only is the average project value higher, but gains can often be multiplied by replicating improvements across a large volume of customers (millions of banking customers, insurance subscribers, etc).

In our experience, as much as 30-50% of the cost in a service organization is tied up in delays, mistakes and rework done to solve problems for customers. Lean Six Sigma for Service approach attacks these issues to:

• Speed up service delivery time by as much as 50%
• Reduce your company's service costs by 30-50%
• Expand capacity by 20% -- without adding staff

Service organisations  that can unleash such powerful business potential today are: advertising, banking and financial services, retail, computer services & outsourcing, document management, energy services, field & technical services, hotels & hospitality, insurance, logistics and distribution services, professional services, and sales & marketing.

                                              Mr. Vasu Vellayuthan

Vasu is an outstanding lecturer / trainer with significant of hours spend in training executives and senior managers , supervisors in the area of human resource , operations , quality , supply chain and financial management.

He is excellent general manager with significant proficiency in manufacturing/operations excellence with sound qualified hands on knowledge in lean manufacturing and six sigma implementation. Having proven track record in the Asia region with 22 years of solid experience , knowing the people , language and the culture.

Vasu possesses excellent leadership skills, having served as Managing Director in Seagate , VP of Asian Operations in Innovex , CEO of Aspocomp Thailand and currently as CEO of Europlastics Malaysia /COO Europackaging group . He is a firm believer in the establishment of a solid system and structure in all area’s of manufacturing, supply chain, HR , IT, Engineering and Finance . Vasu is results , process and system orientated . He totally believes in the importance of character as the key element to success, putting much emphasis on commitment, credibility, ability, teamwork as well as being transparent, trustworthy, tactful and steadfast at all times.

Vasu’s highest education attainment is a MBA – General Management from Nottingham Trent University U.K. He is also a certified Master Black Belt and Lean Manufacturing Master which gives him a solid foundation to drive and achieve world class manufacturing standards in an organization. Having supported, driven and implemented many lean six sigma programmes in manufacturing concerns, and has experienced tremendous business improvement as well as success, Vasu believes that it is time to bring the  Lean Six Sigma methodology to the service sector, wherein lies tremendous opportunities for improvement and enhancement of business profitability.