EQ DEVELOPMENT FOR WORKPLACE AND INTERNAL CUSTOMER SERVICE +++++++++++++++++++++++++ I was one of the attendees for the program above. I find it very enlightening, particularly on anger management and on how we can manage our internal customers. As a support function to the business, I think this module also helps us realize the importance of having good relationships with internal departments (customers), despite not dealing with the masses. I also believe that if we can also somehow, include EQ development earlier on, say even at induction level (with a simpler module). It could also help young executives to think about not just their career development when it comes to performance delivery but also their leadership and ability to relate to others. Personally, I have encountered many managers who are excellent performers in PETRONAS but lack the necessary PR or ability to inspire others â?? which I believe the outcome of having solid EQ. After all, EQ is a lifelong learning process and I believe it can be the very essence of building a solid human resource base of PETRONAS as we have to deal with more external pressures, busy schedules and various people in our career paths. A strong EQ foundation also able to prevent staff from â??burning outâ?� unnecessarily while dealing with both work and personal stress. This can save PETRONAS a lot on productivity hours and costs in the long run. It has been a while since the program so I cannot recall all the details. The only thing I remember not being fully satisfied with the course is the duration â?? one day is a bit short to cover all aspects of EQ. +++++++++++++++++++++++++ Wan Norlinie Wan Rahimi Shah Business Development Unit Corporate Planning and Development Division PETROLIAM NASIONAL BERHAD

Yes, after I attended your training, I have got a peaceful mind, I am more relaxed and I always remind myself to control my anger at work and it works. I should recommend this training to the rest and I even apply this at home to my kids and even my maid. Everybody happy, I am happy tooâ?¦tq verymuch to you Dr. Allen. Dayang Masniah bt Abg Abdillah Delivery Support-Kuching Branch Celcom Mobile Sdn Bhd

High EQ At the Workplace Thank you Dr Allen for the fun, exciting, meaningful and most importantly enriching learning experience that you had prepared for us for 2 days. I personally appreciate the segments that you relate the learning points to al that we engaged in. Thank you so much. FAIZA, CELCOM Shah Alam Branch

My staff commented me yesterday, see some improvement on me..ha ha! Will try not to be so stress at workplace!! FOONG PIE FEN CUSTOMER SERVICE EXECUTIVE CELCOM, KUANTAN BRANCH

Dr Allen.. thank you for the starting..not sure when its to b end.. :) means it will b part ofmy routine !!!