Centre for Customer Care (CCC) Malaysia
Achieve the Invisible Business Advantage

 



In today’s intensely competitive business environment, customer service undoubtedly gives your organisation the last strategic edge. Selling more products or providing the lowest price are quick fixes, easily copied by competitors. We need a new strategy, one that builds on a strong foundation of fundamentals yet creates that degree of differentiation that leads to long-term success. The organisation must be transformed. The answer is customer service and your people are the key success factor.

It is here that Customer Service Trainers, whether in-house or external, come into the picture.
Customer Service Trainers are a rare breed of professionals. Not only are they able to ensure that every trainee acquires the service skills or competencies critical to the business, they are also able to “inspire” their participants to embrace customer service as a passion, and to willingly take immediate action. This is because customer service is largely “caught” and not “taught”.
This programme is designed for full-time, seasoned or aspiring trainers who train on an occasional basis, who desire to better themselves in the area of training and development, especially when the service industry is currently facing many challenges in the area of employee performance.

This programme covers the skills necessary to effectively develop and conduct a customer service training programme. Participants will also get to experience a 1-Day “walk-through” of our highly impactful FEELINGS: Quality Service…First Time, Every Time programme, which they can then customise to their own business environment.  Return to your workplace an all-around, expert customer service trainer who gets rave reviews from participants all the time.


++++++++++++++++++++++++++++++



CERTIFIED CUSTOMER SERVICE TRAINER (CCST) 2010

 
22 - 25 November 2010

UPTOWN
CONFERENCE CENTRE, PETALING JAYA, MALAYSIA

DOWNLOAD BROCHURE

Key Highlights for CCST 2010

#1

Participants shall be introduced to our Building a High Performance Service Organisation (BHPSO) model where Emotional Intelligence (EQ)+ Character act as the foundations to be established prior to training in skill sets for customer service. Our BHPSO model ensures the successful development of a sustainable service culture wihin the organisation and spark off the transformation of ordinary employees into customer service Champions. Participants shall learn the essential dimensions and elements of K.A.B Model, which is a very simple but yet powerful model for EQ Development.

#2

CCC Malaysia has always believed that peope learn best and retain the most when they have fun. We use our Drum Circle Playshop using drums, percussions and music in most of our customer service training. Sometimes, we call our programme "Customer Service in Rhythm". Participants shall learn how to use drums and percussions to promote learning in customer service.

++++++++++++++++++++++++++++++

 

 

CERTIFIED CUSTOMER SERVICE TRAINER (CCST) 2009

14 - 17 December 2009

SHAH'S VILLAGE HOTEL, PETALING JAYA







++++++++++++++++++++++++++++++

CERTIFIED CUSTOMER SERVICE TRAINER (CCST) 2008 
 

 

HYDRO MAJESTIC HOTEL, PENANG
(17 - 20 November 2008)



ARMADA HOTEL, PETALING JAYA
(24 - 27 November 2008)



=================================================================================================

CERTIFIED CUSTOMER SERVICE TRAINER (CCST) 2007

NOVOTEL HYDRO MAJESTIC, KUALA LUMPUR
(27 - 30 November 2007)



=====================================================

CERTIFIED CUSTOMER SERVICE TRAINER (CCST) 2006

NOVOTEL HYDRO MAJESTIC, KUALA LUMPUR
(8 - 10 March 2006)

 

Website Builder