Centre for Customer Care (CCC) Malaysia
Achieve the Invisible Business Advantage


Customer service is increasingly becoming a vital business issue as organizations realize the benefits of an integrated, strategic customer service management system for providing effective customer support. Professions, such as medical, accounting, legal, engineering and even HR, have professional qualifications e.g. M.D., LLB, Certified Practicing Accountant (CPA) and these qualifications entitle them to be called “professionals”. However, people working within customer-focused businesses, or those managing their organization’s customer service functions, do not usually feel like a “professional” possibly due to the lack of academic focus on customer service management, and thus they are deprived of the opportunity to develop themselves in knowledge and skills pertaining to customer service management. Furthermore, without academic qualifications in this area of customer service, those who are currently in customer service functions do not get a chance to pursue professional qualifications that will propel them into the category of “professionals”. The CCSM programme will make this a possibility and reality.

Up-and-coming professionals in the service arena will be able to demonstrate they are suitably qualified to face the many challenges confronting today’s customer service leaders by obtaining this qualification. The course is designed for Customer Service Managers with or without formal training, supervisors, and contact center or frontline team leaders seeking to develop customer service leadership and management skills. Upon successful completion of the programme, graduates are awarded recognition through a Certificate and use of CCC Malaysia’s designatory post-nominal letters: CCSM.

Becoming a ‘Certified Customer Service Manager’ opens many doors both domestically and internationally. The ‘CCSM’ designation is your passport to a leadership career in customer service. The programme focuses on developing leaders in the customer service discipline, able to quickly contribute at the organization’s most senior level, including board membership. Soon all employers will look for the Certified Customer Service Manager (CCSM) qualification when seeking to hire customer service personnel or promote from within.

 

++++++++++++++++++++++++++++++++++++++++++++
CERTIFIED CUSTOMER SERVICE MANAGER (CCSM) 15 - 17 Nov, 2011

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

BUKIT KIARA EQUESTRIAN & COUNTRY RESORT, OFF JLN DAMANSARA, KUALA LUMPUR
(4 - 6 JULY 2011)


++++++++++++++++++++++++++++++++++++++++++++
CERTIFIED CUSTOMER SERVICE MANAGER (CCSM) 2010

UPTOWN CONFERENCE CENTRE, PETALING JAYA
(20 - 22 DECEMBER 2010)



+++++++++++++++++++++++++++++++++++++++++++++

CERTIFIED CUSTOMER SERVICE MANAGER (CCSM) 2009

EASTIN HOTEL, KUALA LUMPUR
(2 - 4 NOVEMBER 2009)




(Back row left > right)  Darren Chew, Gunalan Nachiappan, Hassenah Kartaji, Emeliawati Zainol, Ramlan Ramli, Saidi Che Hassan

(Front row left > right) Puteri Azlinda, Amanda Tan, Dr. Allen Teh, Carmen Wan, Judie Tey 
+++++++++++++++++++++++++++++++++++++++++++++

Website Builder