The past two decades have seen monumental changes in the way we view and think about organisations , competitiveness and management. It has been particularly true and evident in the year 2007 and forward. Never before has it been a time for re-examining roles and relationships between suppliers and customers, managers and subordinates, as well as specialist working in different parts of the organisation. It has become an unending turbulence.
Total Quality Customer Service has become among the hottest and most pressing issues discussed and pursued in the corporate arena. This stems from the undeniable fact that today’s customers are increasingly sophisticated and quality conscious. They want service and value they can depend on….and they don’t want to spend a lot of time looking for it. The “quality service” ingredient is no longer an advantage, like it used to be. It has become a necessity for the survival of the fittest amongst fierce competition. What is clear now is that organisations that maintain a strong and consuming passion and zeal for customer will overcome any barriers encountered and succeed in the marketplace. The voice of the customer provides the only true direction for any organisation. Indeed, in the long run, people will not buy from companies which will not go “the extra-mile” in looking after their customers.
Centre for Customer Care (CCC), in collaboration with Service Quality Institute, USA, together with our associates, have a similar passion and zeal and thus are dedicated to assisting organisations that wish to enhance their business through active and dynamic quality movements.
Our role will be to assist your organisation in assessing and tackling service issues that impact your organisation both internally and externally, contributing to the total organisational success. And ….all of CCC’s activities, training programmes and consultancy projects embrace customer satisfaction as a key goal.
P/s: You are most welcomed to visit our new showroom. Call us before you come!
 
Chief Executive Officer
Dr. Allen Teh
|
Consulting Services
- Customer Service Audit and Employee Climate
Survey (Internal)
- Customer Service Satisfaction survey (External)
- Breakthrough Customer Service programme
- Building a High Performance Service
Organisation (BHPSO)
- Development of Measurement Systems for
Customer Service
- Design and Implementation of Call Centres and
Helpdesk
- Customer Relationship Management (CRM) Total
Programme
CustomerEyes - Web-based Interactive Customer Research System
- Mystery Shopping (MS)
- Customer Satisfaction Survey (CSS)
- Employee Climate Survey (ECS)
Note: Our clients have the right to access their database from our portal 24/7 and retrieve reports based on their immediate requirements.
Teambuilding for Service Excellence (TSE)
- TSE Classic
- TSE Rhythm (using Drums and Percussions)
- TSE Wet N Wild (Whitewater Rafting & Kayaking)
Training Programmes & Materials
- Facilitated training & Corporate Seminars
- Specialised Customer Service programmes for :
* Professional & Financial industry
* Hospitality industry
* Retail industry
* Supermarket industry
* Healthcare industry
* Education industry
Call Centre Training Programmes
- CCC-HDI Call Centre Certification programme :
* Certified HelpDesk Analyst (HDA)
* Certified Customer Support Specialist (CSS)
Conversational English Language Programme for Customer Service Staff
- Better English, Better Service, Better Business
Social Etiquette & Image Programme for Customer Service Staff
Customer Service Certification Programmes
- Certified Customer Service Trainer (Frontline)
- Certified Customer Service Trainer (Managers)
- Certified Customer Service Manager
Executive Search & Recruitment
- Management and Non-Management positions in
the Customer Service Function
Customer Service Profiling Instruments
- Customer Service Commitment Assessment
- Customer Service Skills Assessment
- EQ Map (Journey of Self-Discovery)
Customer Service Training Manuals & Videos/VCDs/DVDs
|
|
|
Promotion
|
SERVICE FIRST VIDEO LIBRARY (SFVL)
- COMPLETE COLLECTION OF 12 DVDS
Special Promotion
RM6,000 for the entire set (incl. shipping)
FREE !!!
This book is given FREE for
purchase of the SFVL (while stocks last)
(Videos are also available in
Mandarin and Bahasa Indonesia)
|
|
Quote
Of Today
|
|
The "HOW" lingers in the memory banks of the customer long after the "WHAT" has been forgotten
Dr. Allen Teh
|
|
